Privacy Policy

Newcastle's Pudding Lady regards customer privacy as an important part of our relationship with ourcustomers. The following privacy policy applies to all Newcastle’s Pudding Lady users, and conforms toInternet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us at 02 4956 6400.

Collection of Information
In order to use the Newcastle's Pudding Lady website, we may require information from you in order toprovide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support andaccounts, including Email.

Any information collected by Newcastle's Pudding Lady is collected via correspondence from you or yourcompany. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from Newcastle’s Pudding Lady customers is required in order to provide you with ourproducts and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staffdevelopment.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information(such as credit card numbers) on our website, we encrypt that information using secure socket layertechnology (SSL). When Credit Card details are collected, we simply pass them on in order to beprocessed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us,both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you maycorrect, update, delete or deactivate it by emailing us at

If you purchase a product or service from us, we may request certain personally identifiableinformation from you. You may be required to provide contact information (such as name, Email, andpostal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing anorder, we will use this information to contact you.

Newcastle's Pudding Lady uses personally identifiable information for essential communications, such asEmails, accounts information, and critical service details. We may also use this information for otherpurposes, including some promotional Emails. If at any time a customer wishes not to receive suchcorrespondence, they can request to be removed from any mailing lists by emailing us

You will be notified when your personal information is collected by any third party that is not ouragent/service provider, so you can make an informed choice as to whether or not to share yourinformation with that party.

Third Parties
Newcastle's Pudding Lady may at its discretion use other third parties to provide essential services on our siteor for our business processes. We may share your details as necessary for the third party to provide thatservice.

These third parties are prohibited from using your personally identifiable information for any otherpurpose.

Newcastle's Pudding Lady does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and whenwe believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,court order, or legal process served on our Website.

Links on the Newcastle’s Pudding Lady site to external entities are not covered within this policy. The termsand conditions set out in this privacy statement only cover the domain name of

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, thehomepage, and other places we deem appropriate so that you are aware of what information we collect,how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify thisprivacy statement at any time, so please review it frequently. If we make material changes to thispolicy, we will notify you here, by Email, or by means of a notice on our homepage.